Vivo has launched a new initiative called ‘Vivo Smart Retail’ in India, which aims to help offline retailers get back in business and connect with customers. Since the lockdown restrictions allowed a handful of standalone stores to open, Vivo would benefit more than 20,000 retailers and 30,000 Vivo brand ambassadors, including its retail network, to detect “smartphone demand across the country”. Vivo says the model will support offline retailers in India, following government regulations.

Vivo Smart retail brings new ways in which customers can interact with retailers and the company. In its press release, the company states that customers can send their product related queries to the e-store via SMS (8955771110) to retailers., Or connect via Facebook page (@vivoIndia). The SMS service is active while the other two platforms will be available to customers shortly before 12 May. Vivo said the initiative is being launched in a phased manner and will eventually be available across the country.

According to a Report good By 91Mobiles, how the initiative works, Vivo will take leads from customers, which it will scan and pass on to its retail partners. Retail partners will then ensure that customers get their devices without leaving their homes. In terms of delivering the products, the report mentions that Vivo will help its offline partners if they require it. If the retailer is close to the customer, it will deliver the product on its own.

Remarkably, Vivo is also taking orders on this Website, Gives customers the option to pre-book their desired products. However, this suggests that delivery delays can be expected due to coronavirus outbreaks.

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